Help
Terms of sale
These terms apply when you buy a set from Pin & Chalk. We have kept them short and plain.
Last updated
1. Who we are
Pin & Chalk, Bengaluru, Karnataka. You can reach us at contact@pinandchalk.com or on WhatsApp +91 99869 73574.
2. What we sell
Unstitched 3-piece suit sets: fabric for the top, bottom and dupatta. Stitching is not included.
The styled images on our site are made with AI, show the suit stitched, and are labelled. Each set also has a real photo of the fabric. Colours can vary slightly between screens.
3. Prices
Prices are in Indian rupees and are the full price you pay. Shipping is free. The total we show before you pay is exactly what you pay.
4. Ordering and payment
You can buy on our website: tap Buy now on a set's page, fill in your details and pay. Buy now shows while the set is available and online payment is open. You can also order on WhatsApp and pay through our Razorpay payment link before we dispatch.
Either way, your payment is processed by Razorpay, which accepts UPI, cards and netbanking. We never see your card or bank details, and we charge no payment fees. For a payment problem or a charge-back, write to us, or contact Razorpay support at https://razorpay.com/support/.
5. Each set is a single piece
If two people order the same set, the first confirmed order gets it, and any other payment for it is refunded in full.
When you tap Pay on our website, we hold the set for you for up to 30 minutes while you pay. If your payment reaches us after that and the set has gone, we refund it in full.
6. Delivery
See Shipping and delivery for where we deliver and how long it takes.
7. Cancellation and refunds
See Cancellation and refunds for when you can cancel and how refunds work.
8. Complaints
Write to contact@pinandchalk.com. We acknowledge every complaint within 48 hours and give it a reference number, and we aim to resolve it within one month.
9. Our liability
Our liability for an order is limited to the price you paid for it. This does not take away any rights you have under Indian consumer law.
10. Law
These terms are governed by the laws of India, and the courts in Bengaluru have jurisdiction.
Questions? Write to contact@pinandchalk.com or message us on WhatsApp.