Privacy notice

Who we are

Pin & Chalk, Bengaluru, Karnataka. Write to us at contact@pinandchalk.com about anything in this notice.

What we collect

Your name, mobile number, email address and delivery address, the set you order and what you pay, and the messages you send us on WhatsApp or by email. When you pay, Razorpay gives us a payment reference, never your card or bank details.

Why we use it

To deliver your order, to contact you about it, to keep our accounts, and to protect our checkout from bots and fraud.

Who receives what

• The owners of Pin & Chalk.
• Razorpay, which processes your payment, whether you pay through our Razorpay payment link or on our website: the payment details you enter in its payment window. When you pay on our website, we also pass it your name, mobile number and email address, so its window is filled in and it can email you a receipt. Its checkout runs Razorpay scripts on our checkout page, including a fraud check, and Razorpay keeps payment records under its own legal duties.
• Zoho, which hosts our contact@pinandchalk.com mailbox and carries the order emails our website sends us. These emails include your name, mobile number, email address and delivery address.
• Meta (WhatsApp), for the messages we exchange there, including the order and tracking updates we send to the mobile number you give us.
• Cloudflare, which hosts our website, processes every request to it, and stores our order records and request logs. When you pay on our website, Cloudflare Turnstile checks that you are not a bot.
• The courier, who gets your name, mobile number and delivery address to deliver your parcel.

Cookies and browser storage

We set no cookies of our own. Cloudflare Web Analytics, which counts our visits, does not use cookies.

When you pay on our website, your browser tab keeps your order number and a one-time code in its session storage, so the order page can show your payment status. It is cleared when you close the tab. Razorpay's payment window and Cloudflare Turnstile may use their own cookies or browser storage while you pay.

How long we keep it

We keep your order details only as long as we need them: to deliver your order, handle any return or complaint, keep our accounts, and deal with any payment dispute. We aim to delete or anonymise them about 18 months after your order, though we keep the order number and date, the set, the amounts, the state in your delivery address and the Razorpay payment reference for our accounts.

You can ask us to delete your details sooner. Write to contact@pinandchalk.com.

Your rights

You can ask to see, correct or delete your details. Write to contact@pinandchalk.com. We erase the order's details from our records and emails, and tell you what Razorpay must keep.

Complaints. Write to contact@pinandchalk.com. We acknowledge every complaint within 48 hours and give it a reference number, and we aim to resolve it within one month.