Questions, answered

Open the set you like. Tap Buy now to pay on our website, or tap Order on WhatsApp. Buy now shows while the set is available and online payment is open. On WhatsApp, the message opens with the set's code already in it, like PC-01, and we confirm the set is available. Shipping is free either way.

When online payment is open, you can pay on our website in Razorpay's secure window, by UPI, card or netbanking. If you order on WhatsApp, we send you our Razorpay payment link, and you pay before we dispatch. Either way, we never see your card or bank details.

The order page shows your payment status, and Razorpay emails you a receipt. We message you on WhatsApp when your set ships.

No. You receive unstitched fabric: top, bottom and dupatta. The styled images show how a set can look once your tailor has stitched it.

Each set's page says what the vendor declares. We never call a set pashmina unless it carries the official GI label.

Screens vary. The real photo on each set's page is the closest match. Ask us on WhatsApp for more daylight photos.

We deliver all over India. Message us if you are elsewhere.

We dispatch within 2 working days. Most orders arrive within 10 days of ordering.

Each Pin & Chalk set is a single, hand-picked piece, so we are not able to offer returns or exchanges at the moment. If your set arrives damaged, or is not the set you ordered, please write to contact@pinandchalk.com or message us on WhatsApp within 48 hours of delivery, with a photo. We will put it right with a full refund, or a replacement if we have one. Changed your mind before we dispatch? Let us know and we will cancel the order and refund you in full. Refunds go back to your original payment method through Razorpay, usually within 5 to 7 working days.