Cancellation and refunds

Our policy

Each Pin & Chalk set is a single, hand-picked piece, so we are not able to offer returns or exchanges at the moment. If your set arrives damaged, or is not the set you ordered, please write to contact@pinandchalk.com or message us on WhatsApp within 48 hours of delivery, with a photo. We will put it right with a full refund, or a replacement if we have one. Changed your mind before we dispatch? Let us know and we will cancel the order and refund you in full. Refunds go back to your original payment method through Razorpay, usually within 5 to 7 working days.

There are no cancellation charges.

If your payment on our website reaches us after your 30-minute hold on the set has ended, and the set has gone, we refund it in full, back to your original payment method.

Complaints

Write to contact@pinandchalk.com. We acknowledge every complaint within 48 hours and give it a reference number, and we aim to resolve it within one month.